Note: This document is correct as of September 08. We regularly review our compliance with our privacy obligations. This document will be updated from time to time to reflect any changes in our approach to privacy or information handling practices.
It's easy to place an order. Use our convenient step-by-step shopping cart to add your choices from our Complete Range or our Latest Hats. Stop and View Your Shopping Cart at any time. You may also order by contacting us either through e-mail or by post. (top)
Postage is added to the price of your order. Shipping on overseas orders is $30.00 AUD per package. All currency transactions are in Australian Dollars. (top)
We collect some of your personal details to enable us to establish and maintain a relationship with you. We ask for your name, age, address and other contact details (such as phone, fax and email) so we can communicate with you about your Coast Line Hats order. In some cases, we may also need your credit card details to complete your order.
We do not collect certain types of information (such as ethnicity, trade or professional association membership, or health information) without your consent. (top)
Goods will be dispatched within 5 working days from receipt of order. As we ship all around the globe, the delivery times will vary, but generally it should reach anywhere within 14 days from dispatch. (top)
We use E-Way to process all credit card transactions. E-Way is Australia's leading payment gateway service, providing secure online payment processing of all major global credit cards in real time via the Internet.
All payments made using our credit card facilities support Secured Sockets Layer based transactions (SSL) from a browser to a level of at least 128 bits. (top)
In most cases, we collect personal information directly from you. Sometimes we may obtain your information from a credit-reporting agency (in the case of credit to be provided), or a third party acting on your behalf.
When you visit our Website, our Internet Service Provider records information (such as your server address and top-level domain name, the type of browser you are using, the date, time and pages accessed) in relation to your visit for statistical purposes. This information is collected as aggregate data and the user remains anonymous. (top)
We recognise the importance of protecting your privacy and are committed to ensuring the continued integrity and security of the personal information you entrust to us.
We appreciate that the success of our business is largely dependent upon a relationship of trust being established and maintained with past, current and prospective customers, shareholders and other individuals with whom we conduct business. We will therefore continue to collect and manage your personal information with a high degree of diligence and care. We take all reasonable steps to ensure your information remains secure and to prevent unauthorised access to your information. Although we endeavor to ensure that all personal information kept by us remains accurate, we also depend on you to tell us of any changes to your details.
Our aim is to comply at all times with the privacy laws (incorporating the National Privacy Principles) that apply to us. If you have a comment, query or complaint regarding a privacy matter, we encourage you to discuss it with us.
We use our best efforts to ensure that information received via this Website remains secure within our system. We regularly review developments in online security. Although we work diligently to protect your information, you should be aware that there are inherent risks in transmitting information across the Internet. (top)
Generally we only use or disclose your information where necessary and in order to provide you with the product or service you have requested. We may also use it for internal business purposes such as research and product development, and for assessing your future applications for products or services provided by us. We do not sell, rent or trade your personal information.
When you send us an email, we use your message and your email address only for the purpose for which you provided them. We do not retain this information unless you consent or we believe we have a legal requirement to do so.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site. (top)
If you have a query, comment or complaint about privacy, or wish to access your personal information, please contact our office through the "contact us" page and we will assist where possible.
Liability Protection for Unauthorised Use
While each financial institution in Australia that enters into a contract with you to provide you with a credit card does so on particular terms, your liability for unauthorised transactions is often similar across institutions.
In general, major banks will not hold you liable for any unauthorised use that you have not caused or to which you have not contributed.
Often, liability for unauthorised use is limited to $50.00 AUD. Of course, banks require you to notify them immediately if you become aware that your credit card has been misused, lost, or stolen so that they can limit their own liability under this policy. Be certain to check the terms, conditions, and your responsibilities with your bank or credit card provider. (top)
